General Terms and Conditions & Data Protection
1. General Terms and Conditions of Booking
A kind Request in Advance
Please treat our Heidi Chalets at Falkertsee as well as our Villa LunaMar in Spain with care. We are a small family business, and we have built and furnished all our houses with great love and attention to detail. We would be very grateful if you treated the buildings and furniture with the same respect with which we have prepared them for you. Thank you very much.
Scope of Application
The terms and conditions and data protection notices published on this page form the basis of the rental agreement, which you acknowledge by making a booking. Please note that some provisions apply to both locations, while others apply exclusively to Austria or to Spain. These specific provisions are marked accordingly.
Conclusion of Booking
A booking becomes binding as soon as the booking form has been submitted by you and confirmed by us (direct confirmation on the website, plus confirmation by email). For telephone or personal bookings, the booking becomes legally binding once you receive our written confirmation by email. In both cases, the rental contract and the payment obligation according to these terms and conditions come into effect.
Deposit & Payment Deadline
35% of the rental amount is due within 7 days after booking; the remaining balance must be paid no later than 8 weeks before arrival. For short-term bookings, the total amount is due immediately. If payment is not received within the specified period, the lessor may unilaterally withdraw from the contract.
Best Price Guarantee – Terms and Conditions
Our Best Price Guarantee applies exclusively on the day of your direct booking made through our website. Please first book at the displayed price to secure your reservation. Then, send us proof of a cheaper, publicly available comparison rate from a booking portal for exactly the same conditions on the same calendar day (local time of the accommodation). We will then adjust your booking to 5% below this verified total price.
Requirements for the comparison price: identical travel period, same accommodation and occupancy, identical rate and cancellation conditions (e.g. “non-refundable” vs. “flexible”), and the same included services/additional costs. The decisive factor is the full final price including all taxes, fees, service and cleaning costs, as well as any platform fees.
The proof must include a screenshot or link showing the date/time, URL, and price information. For foreign currency comparisons, conversion will be based on the ECB reference exchange rate of the booking day.
Excluded are: personalized/member-only prices, app-only or voucher promotions, bonus point/reward programs, B2B/company or group rates, package deals (e.g. including flight/car), obvious pricing errors (“error fares”), or offers with differing terms and conditions.
The guarantee can be used once per stay, cannot be combined with other discounts, and does not apply retroactively after the booking date. After successful verification, we will adjust your booking confirmation or refund any price difference already paid to the original payment method.
Combo Deal: up to 20% Discount
For at least two bookings made within 10 calendar days, we grant a combo discount on both stays depending on the length of stay: 10% for a minimum of 7 nights each, or 20% for a minimum of 14 nights each. This applies both to a combination of Heidi Chalets at Falkertsee and Villa LunaMar on the Costa Blanca, as well as to two stays in the same property. Please first book at the displayed price and note “Combo Discount” in the comment field (alternatively, inform us by email on the day of booking). We will then verify eligibility and adjust the total price manually or refund the difference. The discount applies exclusively to the accommodation price (excluding local tax, final cleaning, and optional services), cannot be combined with other discounts or promotions (including the Best Price Guarantee), and is subject to availability and the respective rate and cancellation conditions. If one of the stays is cancelled or if changes are made later that invalidate the requirements (time frame or minimum nights), the combo discount will be retroactively voided, and the remaining stay will be charged at the regular rate. Any previously granted reductions will be recalculated or offset against payments or refunds.
Payment Methods
The easiest method is bank transfer; bank details will be provided with your booking confirmation. Other payment options are available upon request and may incur fees.
Discount for Non-Cancellable Bookings
We grant a 3% discount for non-cancellable bookings. The condition is timely payment of the total amount minus the discount and the note “Non-cancellation accepted.” In case of no-show, no refund will be made.
Cancellation Policy
Cancellations must be made in writing by email, fees apply as follows: up to 50 days before rental start 35%, up to 30 days before 60%, up to 15 days before 90%, from 14 days before arrival 100%.
Travel Cancellation Insurance
We recommend taking out travel cancellation insurance, which can be booked directly with our partner Europäische Reiseversicherung.
Check-In & Check-Out
Check-in from 4:00 p.m., check-out by 10:00 a.m., individual times may be arranged upon request, for arrivals between 7:00 p.m. and 8:00 a.m. a flat fee of €25 may apply.
Maximum Occupancy
The chalet may only be used by the number of persons specified at the time of booking; any changes must be communicated in advance by email.
Pets
Please indicate the number of pets when booking. For hygiene reasons, animals are not allowed on sofas or beds. In the event of any damage, we will find a fair solution together.
No Smoking
Smoking is strictly prohibited in all indoor areas; in case of violation, the security deposit will be retained.
Handover on Departure
Please leave the chalet swept clean, with dishes washed and put away, and all rubbish disposed of. If anything is left behind, we will take care of it and charge only the additional effort (from €20).
No Smoking Indoors
Smoking is strictly prohibited in all indoor areas. In case of non-compliance with the smoking ban, the full security deposit will be withheld.
Nature Reserve
Villa LunaMar and the Heidi Chalets are located in close proximity to a nature reserve. During the summer months, due to dryness and strong sunlight, there is an especially high risk of fire. Please observe the applicable fire safety regulations: open fires are strictly prohibited, cigarette butts and ashes must be disposed of only in the designated containers. Even the smallest negligence can cause serious fires. This applies particularly to Villa LunaMar in Spain. In case of violations, the tenant is liable for all resulting damages. We kindly ask for your special attention and thank you for helping to protect nature, the property, and the surrounding environment.
Noise Protection & Consideration
Please avoid loud music and disturbing noise to ensure the relaxation of other guests, the neighbourhoods, and the wildlife in the adjacent nature reserve. From 10:00 p.m., nighttime quiet hours apply and must be strictly observed.
Wi-Fi Terms of Use
For the duration of your stay, we provide you with Wi-Fi access. The access data is confidential and must not be shared with third parties. Use is at your own risk; we accept no liability for damage to devices or data. Each user is personally responsible for their online activities, must comply with applicable laws, and indemnify the operator against any third-party claims. For security reasons, IP or MAC addresses as well as the date and duration of use are logged to enable tracking by authorities in case of unlawful activities. By using the Wi-Fi, you agree to these terms.
Force Majeure & Extraordinary Circumstances
The landlord is not liable for damages or service interruptions caused by force majeure or extraordinary circumstances beyond their control. This includes, in particular, natural events (e.g. storms, floods, avalanches, earthquakes), official orders, pandemics, power or water outages, internet or telephone failures, as well as unforeseen construction or noise disturbances in the surrounding area. In such cases, there is no entitlement to compensation. Of course, we will always strive to find a fair and accommodating solution.
Place of Jurisdiction
All claims arising from the rental relationship must be filed at the location of the respective property. For Villa LunaMar in Cumbre del Sol, this is Denia (Spain); for the Heidi Chalets at Falkertsee, this is Feldkirchen in Carinthia (Austria).
Guest Data & Registration Requirement
At Falkertsee in Carinthia, a local tourist tax applies (currently €2.70 per adult per night); in Spain, no tourist tax is currently levied. Should the legal situation change, the applicable fee in Austria or Spain will be charged at the current rate. According to legal requirements in both countries, we are obliged to report the data of all guests to the authorities: first name, last name, date of birth, place of birth, residential address, email address, telephone number, ID type (identity card or passport), ID number, nationality, and issuing country. This information is used exclusively for the legally required registration and is treated confidentially.
Severability Clause
Should any provision of this agreement be or become invalid, the validity of the remaining provisions shall not be affected.
2. Special Booking Conditions (valid only for Austria)
Additional Costs
The price includes a flat rate for firewood, water and wastewater, bed linen and towel service, one garbage bag (120 L), the final cleaning, and, if applicable, the pet fee. On-site charges include only the local tourist tax (from age 17, currently €2.70 per person per night) and electricity costs (€0.60 per kWh based on consumption). Subject to change.
Liability & Security Deposit
Upon arrival, we kindly ask for a cash deposit of €350. This will be fully refunded upon proper handover without any damages. Please report any damage promptly – we always aim for a fair solution, and many issues are covered by insurance. The tenant is also liable for accompanying guests.
Fire Safety
Please use only dry wood in the fireplace and keep the safety glass closed. Do not place any objects in front of or on the stove. Always fill the hot tub with water before heating it. In the sauna, only approved essences may be used and must be mixed in the correct proportions.
Frost Protection
Empty the hot tub after each use once the fire has gone out. This keeps the water hygienic and prevents frost damage. Please close all windows and doors when leaving the house. Unfortunately, any damage caused by frost or improper use must be charged to the guest.
Snow Removal
Upon arrival, the driveway will be cleared. During your stay, guests are responsible for keeping the driveway and terrace free of snow. Snow removal tools are provided; in winter, we also recommend using snow chains.
Outdoor Areas
The outdoor areas are available for your use but at your own risk. Due to the sloped terrain, there is an increased risk of tripping or slipping.
Child Safety & Baby Cots
Parents are responsible for their children. Please do not leave them unattended. Particular risks exist near stairs, in outdoor areas, and around the barbecue, hot tub, fireplace, sauna, and electrical outlets. Baby cots are available; please bring your own mattress and bedding (120×60 cm).
Sauna & Hot Tub Use
Please use the sauna and hot tub only with at least two people present and only if you are in suitable health. We assume no liability for any health-related consequences.
Other Obligation
Please remove street and ski shoes in the entrance area and do not walk on the wooden stairs with outdoor footwear. Always close windows and doors when leaving the house. At the beginning of your stay, please familiarize yourself with the operating and safety instructions for the fireplace, outdoor fireplace, hot tub, sauna, and kitchen appliances.
3. Special Booking Conditions (valid only for Spain)
Security Deposit
For Villa LunaMar, the security deposit is €1,000. It must be paid no later than three days before arrival. Payment can be made either via PayPal (“send money to friends,” free of charge) or by bank transfer. If payment is made via a PayPal option that incurs fees, only the amount actually received by us will be refunded in the event of reimbursement; any fees are the responsibility of the depositor. The relevant payment details will be provided to you during the booking process.
House Rules & Safety
Upon receiving your booking confirmation, you will be provided with our digital guest guide – available in German, English, Spanish, and French. This allows you to familiarize yourself with the most important information before your arrival. A printed version is also placed prominently in the villa. It contains the mandatory safety instructions, house rules, and all user guides for the property, and must therefore be read carefully. In addition, it includes useful information about check-out procedures as well as recommendations for restaurants, beaches, coves, and sports activities in the surrounding area.
Safety Equipment
First-aid kit on the ground floor under the stairs, fire extinguishers in the indoor kitchen and the outdoor kitchen.
Garage Door & Entrance Door
The garage door closes automatically – please use caution when reversing. Always keep the entrance door closed to prevent damage caused by drafts.
Awnings & Sun Umbrellas
Due to sudden gusts of wind, always close awnings and sun umbrellas when leaving the property or at night. Any damage caused by improper use will be charged to the guest.
Outdoor Furniture & Bird Deterrent
Please protect the outdoor furniture with the provided covers, especially during longer absences, bad weather, or periods of increased bird activity. Covers can be found in the utility room (pool lounge) and in the master bedroom (daybed). Make sure to cover the furniture only when dry to prevent mold formation, and secure the covers properly with buckles or cords. For the pool sofa set, the sections can be separated by pulling out the small metal brackets and covered individually; please place the metal parts visibly in the indoor kitchen. A decorative owl figure is provided in the outdoor kitchen for bird deterrence and should be placed by the pool facing the ravine. Handle it carefully by the body, as the head is movable. For cleaning the furniture, use only soft, damp cloths – do not use abrasive materials. Bird droppings should first be soaked with water for about 20 minutes to allow for gentle removal.
Barbecue – Safety & Usage Instructions
The villa is equipped with a high-quality gas barbecue. Please follow all safety and cleaning instructions carefully. Improper use can cause grease fires or damage and is the tenant’s responsibility. Never leave the grill unattended, use only clean and dry surfaces, avoid standing grease, and always turn off the gas after grilling. The sizzle zone may only be used with suitable pots; direct grilling on it is not permitted. Burning grease must never be extinguished with water but only by immediately turning off the gas, closing the lid, and, if necessary, using the fire extinguisher. Please clean the grill thoroughly after each use, especially removing grease residues and emptying the drip tray, to prevent fire hazards and maintain the appliance’s longevity.
Gardener & Pool Service
During your stay, gardeners or pool maintenance staff may require occasional access to the outdoor areas to carry out garden maintenance and ensure the safety, hygiene, and water quality of the pool.
Pool Use & Safety
Use of the pool is at your own risk. Please be aware of the risk of falling at the pool edge and of the area that deepens quickly. Children and non-swimmers must never use the pool area without supervision. Glass bottles, glasses, and animals are not allowed in the pool. Please also note that wet tiles can be slippery.
Tap Water
The tap water is generally safe for hygiene purposes. However, due to the villa’s proximity to the sea, it may contain higher levels of chlorine and salt. For preparing coffee, tea, ice cubes, or cooking, we recommend using inexpensive bottled drinking water from the supermarket. Please note that we cannot assume any liability for water quality.
Waste Disposal
Please dispose of your waste during your stay in the designated containers within the residential area. Follow the local waste separation system: yellow for packaging, blue for paper and cardboard, green for glass, and grey for residual waste. Any rubbish left behind must be disposed of by us afterward. In such cases, we reserve the right to retain €50 from the security deposit.
Video Surveillance Notice
Villa LunaMar is equipped with visible exterior cameras that are connected solely to the alarm system. They remain deactivated during your stay; no recording takes place.
4. Privacy Policy
Responsible Companies and Persons
We appreciate your interest in our company and that you are considering a stay at one of our accommodations, Heidi Chalets or Villa LunaMar. As the operator, the protection of your personal data is a key concern for us, and we take this responsibility very seriously. In the following privacy policy, we act as the “controller” within the meaning of the General Data Protection Regulation (GDPR). If you wish to book a stay with us or make an inquiry, we offer you the convenient option of using our online booking form or inquiry form. By using these so-called “widgets,” you agree that the personal data you provide will be electronically transmitted to our business, Heidi Chalets or Villa LunaMar, as well as to the booking platform easybooking operated by zadego GmbH, Hypo-Passage 2, 6020 Innsbruck (hereinafter “easybooking”), and processed there. The processing of your data takes place exclusively for the purpose of handling your inquiry or booking, fulfilling the contract, and complying with legal obligations. The legal basis for this is Article 6(1)(b) GDPR (contract fulfillment) and Article 6(1)(c) GDPR (legal obligations).
In addition to the directly applicable European General Data Protection Regulation, we also comply with the respective national data protection laws, in particular the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales). The parties responsible for processing personal data in the context of this website and our rental operations are:
Heidi Chalets (Austria)
Mr. Nicolai Schödl
Falkertsee 191
AT-9564 Patergassen
Phone: +49 160 97 000 661
Email: info@heidi-chalet.com
Web: www.heidi-chalet.com
Villa LunaMar (Spain)
Mr. Nicolai Schödl
Cumbre del Sol
ES-03726 Benitachell (Alicante)
Phone: +49 160 97 000 661
Email: info@heidi-chalet.com
Web: www.heidi-chalet.com
Cookies and Similar Technologies
Our website uses cookies and similar technologies (e.g. web beacons, locally stored data) for technical functionality, analysis, and the integration of external services. We handle cookies and tracking tools in compliance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and the Spanish Data Protection Act (LOPDGDD).
Types of Cookies and Their Purposes
We generally distinguish between the following categories of cookies:
- Strictly Necessary Cookies (Technically Required)
These cookies are essential for the operation of our website (e.g. session cookies, shopping cart functions, login status, security). Without them, certain functions could not be provided. - Analytics / Statistics Cookies
We use these cookies to collect data on how our website is used, such as how often pages are accessed, which content is popular, and how users navigate through the site. This helps us improve our services. For this purpose, we use tools such as Google Analytics (with IP anonymization enabled) and, where applicable, Jetpack (WordPress Stats). - Marketing / Advertising Cookies
These cookies enable us to show you more relevant ads (e.g. via Facebook Pixel, Custom Audiences, or Conversion Tracking). They also help us measure the effectiveness of our advertising campaigns. - External Services & Tools
Our website may include external features (e.g. Google Maps, YouTube embeds, social media buttons). These services may also set cookies or collect data.
Legal Basis and Consent
The processing of cookies that are technically essential for the operation of the website is based on our legitimate interest (Art. 6 (1) lit. f GDPR). For all other categories of cookies (analytics, advertising, marketing), we obtain your explicit consent (Art. 6 (1) lit. a GDPR). We also act in accordance with the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act (LOPDGDD), which include supplementary national provisions. In addition to the GDPR, we comply with § 165 TKG 2021 (Austria) and Art. 22 (2) LSSI (Spain) when using non-essential cookies.
Consent & Withdrawal
When you visit our website for the first time, a cookie banner/consent box is displayed, allowing you to choose which categories you wish to accept (e.g. “Essential only,” “Analytics,” “Marketing”). Your selection is stored (e.g. via a cookie). You can withdraw or modify your consent at any time. Please note that if you do not accept cookies, certain functions of the site may be limited. In Spain, consent must be renewed at least every 24 months in accordance with legal requirements to ensure its validity.
Storage Duration & Deletion
The lifespan of individual cookies depends on the specific tool used: some expire at the end of a session, while others remain stored longer (e.g. 12 months). Once the purpose of a cookie no longer applies or you withdraw your consent, we or our system delete the corresponding cookies or pseudonymized data.
Data Transfers & Third-Party Providers
When external tools or third-party services (e.g. Google Analytics, Facebook, YouTube, Maps) are integrated into our website, data (e.g. user activity, IP addresses, location data) may be transmitted to the servers of these providers, including those outside the EU (e.g. in the USA). Such transfers only occur where adequate safeguards are in place (Standard Contractual Clauses, EU Adequacy Decision, etc.). We work exclusively with service providers contractually bound to comply with data protection regulations (data processing agreements) and prohibited from disclosing or misusing data without our authorization. External content such as YouTube videos, Google Maps, or social media plugins is blocked by default on our website and only loaded after you give explicit consent. By granting this consent, you agree that data may be transmitted to and processed by the respective platform operator.
Payment Processing and Payment Service Providers
For processing payments related to bookings or contractual transactions, we use external payment service providers such as PayPal, Klarna, or credit card companies. During a payment transaction, the data you provide—such as your name, billing address, payment information, and any other details necessary for payment processing—are transmitted to the respective payment service provider. This data processing is carried out solely for the purpose of fulfilling the contract and completing the payment you have initiated. The legal basis for this is Art. 6 (1) lit. b GDPR (performance of a contract) and Art. 6 (1) lit. c GDPR (compliance with legal obligations, particularly tax and commercial record-keeping requirements). In doing so, we comply not only with the directly applicable European General Data Protection Regulation (GDPR) but also with relevant national provisions, specifically the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act (LOPDGDD). Payment-related data are stored for the duration of the legally required retention periods and deleted thereafter, unless overriding legitimate interests or legal obligations require further retention.
Processors
We cooperate with external service providers that process personal data on our behalf, such as our hosting provider or the company zadego GmbH (easybooking). Data processing agreements in accordance with Art. 28 GDPR are in place with these processors to ensure that processing is carried out solely according to our instructions and that an appropriate level of data protection is guaranteed.
Communication
When you contact us via email, telephone, or through a contact form, we process the personal data you provide solely for the purpose of handling and responding to your inquiry. This typically includes information such as your name, contact details, message content, and, where applicable, additional details related to your request. The processing is based on Art. 6 (1) lit. b GDPR, insofar as the communication aims at concluding or performing a contract, and on Art. 6 (1) lit. f GDPR, as we have a legitimate interest in efficiently managing and responding to inquiries. In addition to the directly applicable European General Data Protection Regulation (GDPR), we comply with the supplementary national provisions of the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act (LOPDGDD). The data processed in this context are stored only for as long as necessary to handle your inquiry and are regularly deleted after 6 to 24 months, unless longer statutory retention obligations apply.
No Automated Decision-Making
We do not use any exclusively automated decision-making processes as defined in Art. 22 GDPR. This means that no profiling takes place that would have legal effects on you or significantly affect you in a similar way.
Guest Registration in Austria
As part of our operations as an accommodation provider in Austria, we are required under the relevant provisions of the Austrian Registration Act 1991 (in particular §§ 5 and 10 MeldeG) to collect certain personal data from our guests and transmit them to the competent registration authorities. The data collected include: first name, last name, date of birth, gender, nationality, country of origin, address, identification details (for foreign guests), and period of stay. The processing of these data is carried out exclusively for the purpose of fulfilling the statutory registration obligation and is based on Art. 6 (1) lit. c GDPR (legal obligation). In addition to the European General Data Protection Regulation, we naturally comply with the Austrian Data Protection Act (DSG). The collected registration data are forwarded only to the competent registration authority and stored and deleted in accordance with the applicable legal requirements.
Guest Registration in Spain
As operators of accommodation establishments in Spain, we are legally required under the Spanish Citizen Security Law (Ley Orgánica 4/2015, de protección de la seguridad ciudadana) and its implementing regulations (in particular Orden INT/1922/2003) to collect certain personal data from our guests and transmit them to the competent security authorities. This so-called police registration (Registro de viajeros) serves public security purposes and is electronically submitted via the SES.HOSPEDAJES platform to the Policía Nacional or Guardia Civil. The mandatory data to be collected includes: name, surname, date and place of birth, nationality, address, type, number and issuing country of the identification document, as well as the period of stay. Guests aged 14 and over are required to sign the registration form personally; for children under 14, the legal guardian must sign on their behalf. The processing of this data is carried out solely for the purpose of fulfilling this legal obligation and is based on Art. 6 (1) lit. c GDPR (legal obligation). In addition to the directly applicable European General Data Protection Regulation (GDPR), we also comply with the supplementary provisions of the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales). The stored guest registration data are retained for a period of three years and subsequently deleted in accordance with legal requirements.
Tourist and Visitor Taxes
During your stay at our accommodations — the Heidi Chalets at Falkertsee in Carinthia and Villa LunaMar in Spain — the respective legal provisions on the collection of tourism taxes apply. At Falkertsee in Carinthia, we are required under local regulations to collect a visitor’s tax (Kurtaxe). This tax currently amounts to €2.70 per adult per night and is remitted by us to the competent local authority. In Spain, no tourist tax is currently levied for stays at Villa LunaMar. Should such a tax become legally required in the future due to changes in legislation, we will implement and remit it in accordance with the applicable provisions. The processing of personal data collected for this purpose (such as name, length of stay, number of accompanying persons, and age) is carried out solely to fulfill our legal obligations and is based on Art. 6 (1) lit. c GDPR (legal obligation). In addition to the directly applicable European General Data Protection Regulation (GDPR), we comply with the relevant national laws — in particular, the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act (LOPDGDD). The data collected are stored and deleted in accordance with the statutory retention periods.
Data Transfers to Third Countries
When using certain services on our website (for example, Google, Meta/Facebook, Automattic/WordPress, YouTube, or X/Twitter), personal data may be transferred to so-called third countries, in particular the United States. Since the United States is not a member state of the European Union, such data transfers are subject to special requirements under the General Data Protection Regulation (GDPR). Transfers to the United States currently take place either on the basis of the European Commission’s adequacy decision under the EU–US Data Privacy Framework or, if the respective service provider is not certified under this framework, on the basis of the Standard Contractual Clauses (SCC) approved by the European Commission. These include binding obligations for the service providers to ensure an adequate level of data protection. In addition to the GDPR, we naturally comply with the applicable national data protection laws, namely the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales).
Please note that despite these measures, data transfers to the United States may theoretically pose certain risks, for example, access by U.S. authorities for monitoring or surveillance purposes, without effective legal remedies always being available to EU data subjects. We carefully select our service providers, ensure their certification under the EU–US Data Privacy Framework where applicable, and take contractual as well as organizational measures to maintain a high level of protection for your personal data.
Use of Webcams and Video Surveillance
We use video surveillance for security purposes at our properties and a webcam for promotional purposes. At Villa LunaMar, cameras are connected to the alarm system. During guest occupancy, these cameras are completely deactivated, and no recordings take place. At the Heidi Chalets on Lake Falkert, we additionally operate a publicly accessible webcam that serves for tourism information and promotional purposes. This webcam shows parts of the exterior areas of the chalets. The hot-tub area and other sensitive zones are technically blurred, ensuring that individuals cannot be identified. The processing of personal data in the context of video surveillance is based on our legitimate interest in property protection pursuant to Article 6(1)(f) GDPR. The use of the webcam for advertising and informational purposes is likewise based on our legitimate interest in public presentation and marketing of our services under Article 6(1)(f) GDPR. In both cases, we comply not only with the European General Data Protection Regulation but also with the relevant national data protection laws, in particular the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales).
Obligation to Provide Data
Certain personal information, such as booking and registration data, is required by law or necessary for the conclusion and performance of the contract. Without providing this information, a booking and stay in our accommodations is not possible. The processing is carried out in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and the Spanish Data Protection Act LOPDGDD.
Data Retention Period
We store personal data only for as long as necessary to fulfill the respective purposes or as required by law. Contract and booking data are subject to statutory commercial and tax retention obligations. In Austria, the statutory retention period under the Federal Fiscal Code (BAO) and the Austrian Commercial Code (UGB) is generally seven years but may extend up to ten years in individual cases. In Spain, comparable tax and commercial retention obligations generally require data to be stored for at least six years.
Guest registration data in Austria are stored for the legally required period under the Registration Act (Meldegesetz), while in Spain, police registration data must be retained for three years in accordance with public security regulations. Server logs maintained by the hosting provider are usually stored for a maximum of 30 days for IT security purposes and then automatically deleted. Data collected via analytics or marketing tools are stored, depending on the specific service used, for a maximum of 14 months unless you withdraw your consent earlier. Communication data (such as emails, telephone calls, or contact form submissions) are retained only as long as necessary to process your inquiry and are generally deleted within six to twenty-four months, unless longer statutory retention periods apply. The legal basis for these retention periods is the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales), and the relevant tax and commercial regulations in both countries.
Consent and Withdrawal
Where we process personal data based on your consent, you may withdraw this consent at any time with effect for the future. Withdrawal does not affect the lawfulness of the processing carried out prior to withdrawal. You may adjust your cookie and tracking preferences at any time via the provided cookie centre. This procedure complies with the provisions of the General Data Protection Regulation (GDPR) as well as the supplementary regulations of the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act LOPDGDD.
External Dispute Resolution
The former EU Online Dispute Resolution platform (ODR platform) has been discontinued and is no longer available. If you have any complaints, you may contact us directly or reach out to the competent national mediation or supervisory authorities. This includes, in particular, the Austrian Data Protection Authority (Österreichische Datenschutzbehörde), the Spanish Data Protection Agency (Agencia Española de Protección de Datos), or the data protection authority responsible for your place of residence. The legal basis for this is provided by the European General Data Protection Regulation (GDPR) as well as the national data protection laws in Austria (DSG) and Spain (LOPDGDD).
Updates
We regularly update this Privacy Policy to reflect changes in legal requirements or our data processing activities. The version published on this website is always the current and binding one. In doing so, we comply with the provisions of the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and the Spanish Data Protection Act LOPDGDD (Ley Orgánica de Protección de Datos y Garantía de los Derechos Digitales).
Data Subject Rights
As a data subject, you have the right to request information about the personal data we process about you at any time, as well as the right to rectification or erasure of such data. You also have the right to restrict processing, the right to data portability, and the right to object to the processing of your data. Any consent you have given may be withdrawn at any time with effect for the future. This also includes the right to request information about the cookies we have placed and the data processed through them, and to withdraw your consent. These rights are granted directly under the General Data Protection Regulation (GDPR) and are further supplemented by the Austrian Data Protection Act (DSG) and the Spanish Data Protection Act LOPDGDD. Complaints may be submitted to the competent supervisory authority, such as the Austrian Data Protection Authority, the Spanish Data Protection Agency, or the data protection authority responsible for your place of residence.
Contact & Inquiries
If you have any questions regarding the use of cookies or wish to exercise your data protection rights, you can reach us using the contact details provided in this Privacy Policy.